Shipping policy
Shipping and Service Delivery Policy
Stacking Capital provides consulting, advisory, digital, and appointment-based services. We do not ship physical products unless a specific product page expressly states otherwise.
No physical shipping
Most Stacking Capital purchases do not involve physical shipping, tracking numbers, or delivery carriers. Any shipping fields shown at checkout are used for billing, customer verification, payment-processing, tax, compliance, or platform requirements.
How services are delivered
Service delivery may include one or more of the following:
- checkout confirmation;
- email or SMS confirmation;
- onboarding forms;
- calendar/booking links;
- Zoom or phone calls;
- CRM messages;
- profile sheets, checklists, or strategy documents;
- digital resources or trainings;
- review of credit, business, banking, entity, and funding-readiness information;
- written recommendations, action items, or follow-up support.
Service delivery begins when we accept your order and send onboarding, scheduling, confirmation, or access information, or when we otherwise begin reviewing your file or communicating with you about your program.
Fulfillment timing
Unless otherwise stated on a product page or in a signed agreement, initial onboarding or scheduling information is generally sent within 1-2 business days after purchase, subject to payment verification, customer responsiveness, and availability.
Strategy calls, funding reviews, profile reviews, and other consulting services are scheduled based on team availability, client cooperation, receipt of required documents, and the timeline in your signed agreement.
Client delays
Your timeline can be affected if you do not provide requested information, miss calls, delay documents, fail to maintain required credit-monitoring access, change the scope of your goals, apply outside the plan, or otherwise prevent us from completing the work.
No guaranteed third-party timeline
Third-party banks, lenders, issuers, bureaus, credit-monitoring providers, and other service providers control their own processing timelines. Stacking Capital does not guarantee that any third party will respond, approve, deny, reconsider, fund, or complete work by a specific deadline.
Contact
Questions about service delivery can be sent to accounting@stacking.capital